Shipping policy

Shipping Policy for CannaLiveStream

Last updated: 16/10/2023

  1. Shipping Information

Welcome to CannaLiveStream! This Shipping Policy outlines the details of our shipping process for products purchased on our website. Please read this policy carefully to understand our shipping practices.

  1. Shipping Methods and Times

2.1. Shipping Options: We offer multiple shipping options for your convenience. The available shipping methods will be displayed during the checkout process.

2.2. Estimated Delivery Times: The estimated delivery time for each shipping method will be provided at the time of checkout. Please note that these are estimated delivery times, and actual delivery times may vary depending on factors beyond our control, including but not limited to shipping carrier delays, customs processing, and local delivery conditions.

  1. Shipping Costs

3.1. Shipping Fees: Shipping fees are calculated based on the shipping method selected, the destination, and the weight and dimensions of the products in your order. The exact shipping cost for your order will be displayed during the checkout process.

3.2. Free Shipping: We may offer free shipping on select products or orders that meet specified purchase thresholds. If free shipping is available for your order, it will be clearly indicated during checkout.

  1. Shipping Restrictions

4.1. Geographic Restrictions: We currently ship to Europe and North America. If you are located outside of these areas, please contact us before placing an order to inquire about shipping availability.

4.2. Age Restrictions: Some products may be subject to age restrictions or legal regulations in certain locations. It is your responsibility to ensure that you are in compliance with any applicable laws and regulations in your area before placing an order.

  1. Order Processing

5.1. Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. Please review this email and contact us immediately if you notice any errors.

5.2. Order Processing Time: We strive to process orders promptly. Order processing typically takes 2 business days, excluding weekends and holidays. During peak seasons or special promotions, order processing may take longer.

  1. Tracking Your Shipment

6.1. Shipment Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment's progress. You can use this information to monitor the status of your delivery.

  1. Lost or Delayed Shipments

7.1. Lost Shipments: In the rare event that your shipment is lost or significantly delayed, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a refund as appropriate.

  1. Contact Us

If you have any questions or concerns about our shipping policy or your order, please contact us at:

info@onestepcommunity.com

CannaLiveStream Marktplein 9, info@onestepcommunity.com, +31 6 2931 5070

By placing an order with CannaLiveStream, you agree to comply with the terms and conditions outlined in this Shipping Policy.

Last updated: 16/10/2023